7hi77 Privacy Policy

1 Information We Collect

7hi77 may collect the following types of information in order to provide its services:

1.1 Information You Provide Directly

The information you supply to us yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Security questions and answers

1.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and operating system information
• Usage patterns and duration on the platform
• Login and logout times and dates
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from payment processors or identity verification service providers. This information is used solely for the security of your account and to prevent fraud.

2 How We Use Your Information

7hi77 uses your information for the following purposes:

• Account Management: To complete the registration process, verify accounts, and ensure secure login.
• Payment Processing: To carry out transactions related to deposits, withdrawals, and bonuses.
• Customer Service: To resolve your issues, settle complaints, and provide 24/7 live chat support in Bengali.
• Security and Fraud Prevention: To detect and stop unauthorized access, money laundering, and fraudulent activity.
• Responsible Gambling: To identify signs of addiction and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations and meet the requirements of regulatory bodies.
• Service Improvement: To improve the overall quality of our platform and enhance the user experience.
• Marketing Communications: To send promotional offers and updates with your consent (you can opt out at any time).

We will never use your information for any purpose not stated in this Policy.

3 Data Storage and Security

7hi77 is committed to ensuring the highest level of security for your personal information. Our security measures include:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Sensitive information is stored using 256-bit encryption technology.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.

3.2 Organisational Security

• Only authorised personnel may access your personal information.
• All staff work under strict confidentiality agreements.
• Staff receive regular training on data protection.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as required thereafter to meet legal obligations. Financial transaction records are generally retained for up to 5 years.

4 Sharing Information with Third Parties

7hi77 does not sell or rent your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: With payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure partners — only the information necessary to provide the service.
• Legal Obligations: In response to court orders, government investigations, or other legal requirements.
• Fraud Prevention: With relevant authorities in investigations related to fraud or illegal activity.
• Business Transfers: In the event of a company merger or acquisition — in which case you will be notified in advance.

Outside the circumstances listed above, your information will not be shared with any third party without your explicit consent.

5 Cookies Policy

The 7hi77 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

5.1 What Cookies We Use

• Essential Cookies: To ensure the core functionality of the platform — without these the site does not work properly.
• Session Cookies: To maintain your logged-in state and provide an uninterrupted experience.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand usage patterns on the platform (anonymous data).

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the platform.

6 Your Rights

As a user of 7hi77 you enjoy the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (this does not apply where legal obligations exist).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Opt Out of Marketing Communications: The right to stop receiving promotional emails or messages at any time.
• Right to Lodge a Complaint: The right to raise a complaint about our data protection practices.

To exercise these rights, contact our support team via live chat or email.

7 Protection of Children and Minors

7hi77 strictly provides services only to persons aged 21 or over. We do not knowingly collect personal information from any minor.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

8 International Data Transfers

7hi77's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains protected to an equivalent standard.

All our data transfers are encrypted and we work only with service providers that adhere to strict data protection standards.

9 Changes to This Policy

7hi77 may update this Privacy Policy from time to time. For significant changes we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice about the changes will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after any changes means you have accepted the updated Policy. If you object to any change, contact us to close your account.

10 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

To learn more about responsible gambling, visit our Responsible Gaming page. To read the terms of our services, visit the Terms and Conditions page.